A Christian College of the Liberal Arts & Sciences

Student HelpDesk Technician Job Description

Position Title: Student HelpDesk Technician
Reporting: Reports to the HelpDesk Coordinator and Fulltime Technician.

Responsibilities and Duties

  • Troubleshooting, diagnosing and resolving or assigning software, hardware, and network requests received via walk in, phone, or e-mail.
  • Checking and responding to voicemail.
  • Moving requests toward resolution by completing them or encouraging others to complete them.
  • Installing or updating software on user’s computers.
  • Notifying users that equipment is ready to be picked up.
  • Visiting college employees for problem solving, training, or equipment delivery/pick up.
  • Pursue self-education/development to enhance skills and abilities.
  • Other tasks that will be assigned as needed.

Qualifications

  • Completion of at least one semester of study at Houghton before employment begins.
  • Working knowledge of current software used by Houghton College (i.e. Microsoft operating systems and Office products).
  • Good customer service skills.
  • Good technical knowledge and troubleshooting skills.
  • Aptitude for training and developing customers.
  • Self-confidence and a good work ethic.
  • Ability to proactively identify tasks that need to be done.
  • Multitasking skills and ability to work in a high stress environment.
  • Ability to work as a team.
  • General knowledge of computer hardware and networking preferred.
  • Macintosh experience preferred.
  • Prior experience in a customer service environment preferred.