SARA Complaint Procedure

As a Houghton University online student, you are taking courses under an approved State Authorization Reciprocity Agreement (SARA). If you should have a complaint about your online program or courses, we ask that you contact the Director of Online Programs to share your concerns. Details regarding your complaint will be gathered, investigated and a resolution communicated to you.

If you feel your complaint is not adequately resolved by Houghton University, please submit your complaint to the New York State Education Department.

The National Council for State Authorization Reciprocity Agreements (NC-SARA) is a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs.